Shipping Policy

Printed labels only

This policy describes shipping for custom printed-label orders accepted after written confirmation. Label artwork, names and amounts describe printed wording only. No contents or containers are included. The storefront accepts unpaid order requests; submitting one does not start production or arrange shipment.

Before production and shipping

Before accepting an order or requesting payment, we will confirm the final artwork, dimensions, print quantity, material, destination, final pricing and shipping charges in writing. Displayed starting prices and bag estimates are not a final quote or an accepted order.

Production and dispatch timing depend on the agreed specifications and final artwork approval. No fixed production time, carrier service, free-shipping offer or delivery guarantee is established by the request form. Applicable estimates and charges must be provided and agreed in writing before payment.

Dispatch, transit and tracking

Production time, dispatch time and carrier transit time are separate. We will confirm destination and carrier availability before accepting an order. Tracking details will be shared when available after dispatch. A carrier estimate is not a guaranteed arrival date unless we expressly agree otherwise in writing.

If shipment is delayed

If an accepted order cannot ship within the stated shipment period, we will notify you, explain the revised timing and provide the applicable option to agree to the delay or cancel for a full, prompt refund of the unshipped order. We will obtain any consent required by law. If we cannot fulfill the order, we will notify you and provide the required refund.

Address changes, damage or missing deliveries

Provide a complete delivery address and contact us promptly if it needs correcting. An address change may not be possible once an order has dispatched; any proposed redelivery charges must be disclosed before an additional charge is authorized.

For a missing delivery, damaged package, shortage or incorrect labels, email our team with your order reference, a description and photographs where available. Keep the labels and packaging while the issue is reviewed. Do not send a return to a parcel address without our written instructions. This review process does not limit rights required by law.

Earlier accepted orders

This storefront change does not cancel an earlier accepted order or change the terms confirmed when it was placed. Those original terms continue to apply. Contact us for help or a copy of the policy applicable to your order.

Contact our team

Email hello@peptidewholesalesupply.com with your order reference, if you have one. Do not send card numbers, payment credentials or full private checkout links.

Nothing in these policies limits any rights or remedies that cannot lawfully be excluded.