01
Before order acceptance
A website request or payment authorization does not itself mean an order has been accepted. You may request a cancellation before written acceptance. If a payment authorization was created for a request we decline, it will be voided or refunded through the original method as appropriate.
02
After order acceptance
Once an order is accepted, cancellations or changes to order details require written approval. Custom, labeled, allocated, temperature-sensitive, or already dispatched items may not be cancellable or refundable. Any approved cancellation may be subject to costs already incurred and disclosed to the buyer.
03
Returns
Do not ship any product back without a written return authorization and instructions. Because identity, chain of custody, storage, and handling cannot be verified after delivery, correctly supplied reagents are not automatically returnable. Unauthorized returns may be refused.
04
Damage, shortage, or incorrect item
Report an apparent shipping loss, damage, shortage, or incorrect item promptly after delivery. Include the order reference, compound and strength, package condition, and clear photographs. Preserve all packaging while we review the claim. An approved remedy may be replacement, account credit, or refund, depending on the circumstances and carrier review.
05
Refund timing
Approved refunds are issued to the original payment method. Processor and bank posting times vary and are outside our control. Shipping, brokerage, duties, taxes, or other charges are refundable only when included in the approved remedy or required by law.
06
Order-specific terms
A confirmed quote, invoice, or written program agreement may include more specific cancellation, inspection, or remedy terms. Those accepted order-specific terms control if they conflict with this general policy.
Contact hello@peptidewholesalesupply.com before submitting an order.