Returns, Refunds & Cancellations
Cancellation, return authorization and problem-resolution information for custom printed labels, with support for earlier accepted orders.
Updated
Current storefront status
This policy describes custom printed-label orders accepted after written confirmation. The website accepts unpaid order requests and does not collect online payments or start production from a submission. Adding a design to the bag or submitting a request does not create an accepted purchase or a cancellation fee.
Cancellations and artwork changes
Contact us as soon as you need a change or cancellation. A request or payment authorization is not written order acceptance. If a request is declined after an authorization or charge, the authorization will be voided or the payment refunded as appropriate.
After written acceptance or the start of production, changes and cancellations require written confirmation. Custom printing already completed may not be recoverable. Any cancellation costs must have been disclosed and agreed before order acceptance; we do not add an undisclosed cancellation or restocking fee.
Custom-label returns
Printed-to-order labels are not automatically eligible for a change-of-mind return after production. Review the final artwork, spelling, dimensions and quantity before approval. A customer-approved artwork error does not automatically qualify as a printing defect.
Contact us before sending anything back. We will provide written return authorization and the appropriate return address when a return is needed. Do not assume the sender address on a package is a returns address. Any order-specific return conditions must be disclosed before purchase and cannot override rights required by law.
Misprints, damage, shortages or incorrect labels
If labels arrive damaged, are missing, are the wrong item or do not match the approved print specifications, contact us promptly with your order reference, a description and photographs where available. Keep the labels and packaging while we review the issue.
Depending on the issue, an appropriate remedy may include a reprint, replacement or refund. The custom-printing restriction does not exclude valid defect, incorrect-item or non-delivery claims. We will not substitute store credit for a monetary refund where a refund is required by law.
Refunds and return shipping
Approved monetary refunds are issued to the original payment method unless another method is required by law or agreed with you. We will confirm the refund amount and processing status in writing. Bank and payment-provider posting times may vary; that does not extend any applicable refund deadline.
Return-shipping responsibility and which delivery charges are refundable will be explained with the written resolution, subject to applicable law. Do not pay a return-shipping charge or send a package until you have received instructions.
Earlier accepted orders
This storefront change does not cancel an earlier accepted order or change the terms confirmed when it was placed. Those original terms continue to apply. Contact us for help or a copy of the policy applicable to your order.
Contact our team
Email hello@peptidewholesalesupply.com with your order reference, if you have one. Do not send card numbers, payment credentials or full private checkout links.
Nothing in these policies limits any rights or remedies that cannot lawfully be excluded.